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Frequently Asked Questions
Any questions? Don't worry, you are not alone!
Check out the most commonly asked questions below.
If you don’t find what you’re looking for, we will be more than happy to help at hello@akinj.com
Akinj [akaiɛnʒi] is pronounced [akeenj]
No, innately Get Me High! is not considered a drug, but is used for medical purposes for diabetics.
No, you don't need a prescription to purchase Get Me High!
No, Get Me High is not covered by your health insurance since it's not considered a medicine.
To find out how to treat hypoglycemia, please refer to your diabetologist or healthcare professional. However, you can find an Akinj overview on how to treat hypoglycemia in adults according to the clinical practice guidelines of the Canadian and American Diabetes Association.
Get Me High! contains only organic pure maple syrup from Quebec. Nothing you can't pronounce 😉
Yes, Get Me High! is made from certified organic maple syrup. However, from a production point of view, Get Me High! doesn't have the organic certification yet. We are working hard on this, and it should get certified soon. Stay tuned!
Get Me High! is made with love in Montreal, Quebec, Canada.
You should keep your Get Me High! in a cool and dry place away from direct sunlight. Keep in mind that once opened, Get Me High! should be refrigerated.
Get Me High! lasts two years. You can find the expiration date at the bottom of the product box.
For now, Get Me High! is only available on our website.
We currently ship throughout Canada 🇨🇦 and the US 🇺🇸
Yes, we do offer local pick-up in Montreal, Plateau Mont-Royal!
How?
Once the "ready for pick-up" confirmation received, follow these steps:
✔ You have 48h to pick up your order at our location: 200-4388 Saint Denis St - 2nd floor - reception desk
✔ Opening hours: Mon-Fri 9:00am-4:30pm. After 4:30 pm, pickup is no more available. Don't be late!
✔ Bring your ID with you (mandatory)
✔ Finally enjoy your Get Me High! 🎉
PS: To offer you the best possible experience, please note that pickup is in a trial phase 🧡
All orders are processed within 1-3 business days.
Orders are shipped from Montreal, Quebec, Canada.
We use FedEx and Canada Post to make sure you receive your orders smoothly, whatever your location.
Please note that we are not responsible for carrier delays.
Depending on where you live, here are the expected delivery times:
Canada 🇨🇦
- QC: 2-6 business days
- ON: 2-9 business days
- BC, AB, NB, NS, MB, SK, PE: 6-12 business days
- NL, NU, YT, NT: 6-14 business days
US 🇺🇸
- Contiguous US: 3-7 business days
- Non-Contiguous US: 9-12 business days
Expect longer delivery times for rural areas.
Please note that due to the ongoing pandemic, carriers are facing unprecedented shipping delays.
Thanks for understanding.
We will send you an email with a tracking link once your order is shipped.
Due to the nature of Get Me High! we don't provide returns or exchanges.
If you have any specific questions, please contact us by filling out the question form or email us directly at hello@akinj.com, and we will deal with your situation accordingly. In order to get back to you as quickly as possible, please don't forget to give us your order number.
Yes, as long as the order has not yet been shipped, it is possible to edit or cancel it. Otherwise, the order must be finalized
Akinj is not responsible for any damaged or lost product during shipping. If you received a damaged item, please contact the shipment carrier or contact us at hello@akinj.com to file a claim. Please save all packaging material and damaged goods before filing a claim.
Unfortunately, Get Me High! is not recyclable yet.
Why?
To make Get Me High! shelf-stable, resistant and easy to carry, we use pouches made of two materials: aluminum & plastic (PET). Both materials are recyclable, however put together they are considered too difficult to separate and therefore not recyclable. We are working hard to make Get Me High! recyclable and to reduce single-use waste.